Ensure customer solutions are cost-effective, optimal in delivery costs and schedule and meet quality specifications
Develop technical documentation, functional specification and high-level designs of customer solutions including BOM, BOQ.
Work with stakeholders to verify the availability, suitability and allocation of resources for solutions designs and provisioning;
Design solutions for B2B customers including fixed telephony, dedicated internet, LANs, WANs, backbone transport capacity, last-mile connections based on fibre or MW radios;
Ensure customer requirements (incl. SLAs) are fully captured and aligned between relevant stakeholders;
Directly liaise with the external customer to avoid ambiguities and misinterpretation of technical requirements;
Provide technical support, consultancy and fast-track solution proposals for bid processes for the business units;
Develop solutions supported by market data and competitive analysis and prepare business cases demonstrating ROI;
Manage in-life solutions on a profit and loss account basis, using performance data to make product investment and withdrawal decisions;
Manage product withdrawal, ensuring that alternative solutions are available to customers, that a migration path to alternative services is properly planned and that the changes are effectively communicated;
Provide support to the sales team in developing sales proposals, making presentations and closing sales deals;
Support marketing communications to develop effective communications on products, services and brand;
Build strong relationship with commercial teams, solution vendors to facilitate better understanding of customer needs and delivery of optimal design solutions that meet customer requirements.