Head, Enterprise Solutions

  • Salary:
    negotiable / monthly
  • Job type:
    Full-Time
  • Posted:
    2 weeks ago
  • Category:
    IT & Computer
  • Deadline:
    November 30, 2018
  • Languages:
    English
  • Ensure customer solutions are cost-effective, optimal in delivery costs and schedule and meet quality specifications
  • Develop technical documentation, functional specification and high-level designs of customer solutions including BOM, BOQ.
  • Work with stakeholders to verify the availability, suitability and allocation of resources for solutions designs and provisioning;
  • Design solutions for B2B customers including fixed telephony, dedicated internet, LANs, WANs, backbone transport capacity, last-mile connections based on fibre or MW radios;
  • Ensure customer requirements (incl. SLAs) are fully captured and aligned between relevant stakeholders;
  • Directly liaise with the external customer to avoid ambiguities and misinterpretation of technical requirements;
  • Provide technical support, consultancy and fast-track solution proposals for bid processes for the business units;
  • Develop solutions supported by market data and competitive analysis and prepare business cases demonstrating ROI;
  • Manage in-life solutions on a profit and loss account basis, using performance data to make product investment and withdrawal decisions;
  • Manage product withdrawal, ensuring that alternative solutions are available to customers, that a migration path to alternative services is properly planned and that the changes are effectively communicated;
  • Provide support to the sales team in developing sales proposals, making presentations and closing sales deals;
  • Support marketing communications to develop effective communications on products, services and brand;
  • Build strong relationship with commercial teams, solution vendors to facilitate better understanding of customer needs and delivery of optimal design solutions that meet customer requirements.

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