An experienced individual with front office and line management experience is required to primarily provide support to the Front Office Manager in leading and managing all areas of the Front Office department in order to ensure the highest standards of service in accordance with the hotel’s policies, procedures and standards. You will up sell rooms to maximize the room revenue. Support in the management of performance of direct subordinates to ensure the smooth running of front office operations and follow up to ensure compliance/ efficiency of training activities. Maintain high visibility during peak period, promote good public relations, take corrective actions and handle customer complaints to ensure their satisfaction. Coordinate front office duties with various departments such as Executive Office, Housekeeping, Sales and Marketing, Engineering and Security to ensure that all guests are given friendly and caring service from their arrival to departure according to hotel’s standards. Assist in the preparation and management of the annual budget and manning guide. Provide administrative duties such as leading and attending meeting, writing reports and memos and other specific duties related to the job function.
Candidate must have a Bachelors Degree or equivalent in Hospitality Management or any related field such as Administration or Tourism Management with at least three (3) years’ experience in Front Office Supervision/Management within a hotel. Should be able to work and communicate in a multinational environment. Excellent oral and written communication skills in English & Local Language – additional language is beneficial. Must have experience of managing and leading a team and proficient in the use of Microsoft office suite coupled with hotel booking system Opera ad Micros. Individual must be flexible and willing to work on weekends and on shifts.