At Mövenpick Hotels & Resorts, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunities and as an international upscale hotel management company with over 16’800 and above colleagues, we are represented in 23 countries with 83 hotels, resorts and Nile cruisers currently in operation. More than 40 properties are planned or under construction. Of Swiss heritage and headquartered in Zurich, Mövenpick Hotels & Resorts is passionate about delivering premium service and culinary enjoyment – all with a personal touch. Committed to sustainable environments, Mövenpick Hotels & Resorts has become the most Green Globe certified hotel company in the world.
For our Mövenpick Ambassador Hotel Accra we are currently looking for a
To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
To generally promote and ensure good inter-departmental relations.
To display a pleasant manner and positive attitude always and to promote a good company image to guests and colleagues.
To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.
To assist Food & Beverage Management in any task outlined/detailed by him/her.
To take time and get to know the guests, and to be committed to service excellence.
To provide service that is sincere, warm and enthusiastic, ensuring the guests satisfaction.
Knowledge of basic accounting principles, personnel management and marketing.
Extensive working knowledge of alcoholic and non-alcoholic beverages.
Excellent computer, problem-solving, and customer service skills.
Exceptional communication and interpersonal skills.
Ability to diffuse tense situations and resolve conflicts.
Proficiency with point-of-sale software.
Competency in resource management and inventory control.
Ability to work under pressure
Guest-oriented and service-minded
Previous experience in Middle East and Africa, particularly West Africa, would be an added advantage.
In return, the role offers a competitive remuneration package.
4 days ago